Refund policy

 

We get it — sometimes something just doesn't work for you and you may want to return or exchange your order. As long as your item(s) were purchased from underdogmentality.store, and are still in their original condition, you have 30 days from the delivery date to return them back to us.

WHAT ITEMS CAN I RETURN?

Any unwanted product must be returned within 30 days from the date your Underdog Mentality order was delivered.

Items must be returned unworn, unused, unwashed, and in the same condition you received them. All items are inspected on return. If returned in a damaged, worn, or unsuitable condition, we will not be able to issue a refund.

Exceptions

  • — Underwear & swimwear can't be returned for hygiene reasons.
  • — Socks can only be returned if sealed in their original packaging.
  • — Bottles and other drinkware are non-returnable for hygiene reasons.
  • — Personalized or custom items can't be returned.

WHEN WILL I GET MY REFUND?

Refund times depend on how long it takes for your chosen courier to deliver the items back to us. Once received at our warehouse:

— Refunds are processed within 7 business days.

— Please allow up to an additional 5 business days for the funds to appear in your account, depending on your payment provider.

GOOD TO KNOWS

— Keep proof of return postage (receipt or tracking) until your return is fully processed.

— Refunds are issued only to the original payment method used for the order.

— If you used a gift card for full or partial payment, refunds will be applied to the gift card first.

START A RETURN

To start a return, please contact our support team at support@underdogmentality.store.

Return Address:

Underdog Mentality
107 Ryder Ln
Anderson, South Carolina 29625
United States